Warranty Q & A
Thank you for showing interest in our warranty policy. Below you will be able to gain more insight on what we provide for our warranty.
We repair CNC servo packs, drives, and boards.
We also offer exchanges for CNC servo packs, drives, and boards.
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The warranty will cover products being sold, exchanged, and repaired. However, the warranty will vary based on how the products/service is issued.
The warranty will activate when the product has been received. Depending on which product/service you have purchased. The warranty coverage will last about…
- Repaired goods range from CNC servo packs, drives, and boards.
- The coverage of our warranty will cover for 6 months.
- Exchanged goods that range from CNC servo packs, drives, and boards.
- The coverage of our warranty will cover for 6 months.
The warranty will activate when the product has been received. Depending on which product/service you have purchased. The warranty coverage will last about…
- Sold goods that are CNC servo packs and drives.
- The coverage of our warranty will cover for 6 months.
- Sold goods that are CNC boards.
- The coverage of our warranty will cover for 3 months.
- Sold goods that are electronic parts (ex. Capacitors or Hakko..), etc.
- The coverage of our warranty will cover for 1 month.
- In addition: This warranty will only be valid as long the return is in the same conditions as it was shipped. It must not be unopened or used.
The products must be returned in their original packaging. This includes but is not limited to…
- A crack that wasn’t originally there.
- A burn/smoke on the product(s).
- The products (if originally wrapped); MUST not be ripped or open goods from the original warping.
- The products must not be damaged/inflicted by the customer after receiving them.
In addition, the warranty does not cover return shipping. Therefore, the client is responsible for the shipping and packaging transaction.
- An investigation will take place to determine the coverage of the warranty.
- You may issue the return shipping with the original packaging material it arrived in. Please view more details of the procedure through the button below.
Products purchased from ACDriveLayna, LLC are not covered by a manufacturer warranty since we are not an authorized dealer of the merchandise. But we do provide our warranty with guaranteed communications and resolutions. So please read our coverage and policy. But if you don’t see your question answered here. Then please don’t hesitate to contact us for further details.